Legal
Warranty.
What every ERONIX product is covered for, for how long, and how to make a claim.
Warranty period
ERONIX warrants each product against defects in materials and workmanship, when used as described in its instructions, for the period below from the date of original retail purchase. Power adapters carry 24 months. Headphones and earbuds carry 6 months as standard and a further 6 months when the product is registered at eronix.in/product-registration, for 12 months in all. Levitate carries 6 months as standard and 6 further months on registration.
- Aureum
- Over-ear headphones6 months, plus 6 on registration
- Evoque
- Wireless earbuds6 months, plus 6 on registration
- Euphoria
- Wireless earbuds6 months, plus 6 on registration
- Zephyr
- Wireless earbuds6 months, plus 6 on registration
- Jarvis
- Wireless earbuds6 months, plus 6 on registration
- Entropy67
- 67 W GaN power adapter24 months
- Fermi Series
- GaN3 power adapters24 months
- Kelvin
- 20 W USB-C power adapter24 months
- Levitate
- Magnetic battery pack6 months, plus 6 on registration
What the warranty covers
If a defect in materials or workmanship appears within the period, ERONIX will, at its option, repair the product, replace it with the same or an equivalent product, or refund the purchase price. A replaced product carries the remainder of the original period.
What it does not cover
- Normal wear, including the gradual loss of battery capacity and worn ear tips, cushions or cables.
- Damage from accident, liquid beyond the product's stated rating, misuse, fire, an unsuitable power source or cable, or modification and repair by anyone other than ERONIX.
- Cosmetic damage that does not affect function, and products whose serial number has been removed or defaced.
- Products bought from a seller who is not an authorised ERONIX retailer, where the bill cannot be produced.
How to make a claim
Write to support@eronix.in with the serial number on the pack, a copy of the bill and a description of the fault, or call the customer-care number printed on the pack. We tell you whether the product is repaired, replaced or refunded, and how to send it in; courier charges for a valid claim are borne by ERONIX. Keep the original pack where you can.
Your rights under consumer law
This warranty is in addition to, and not instead of, the rights you have under the Consumer Protection Act, 2019, and other applicable law. Those rights are not limited by anything here.
Contact
Manager Customer Care, Erobern Technology Solutions Pvt. Ltd., Salarpuria Symbiosis, Bannerghatta Road, Arekere, Bengaluru, Karnataka 560076 · support@eronix.in