Legal

Sales Policy.

How an order placed on eronix.in is confirmed, paid for, delivered, and what happens if something is wrong with it.

Prices

Every price on this site is the maximum retail price (MRP) in Indian rupees, inclusive of all taxes, as printed on the pack. Prices may change; the price that applies to an order is the one confirmed to you by phone before payment.

Placing and confirming an order

An order placed on a product page is a request. Nothing is charged online. We call the mobile number you gave to confirm the product, quantity, price and delivery address, and to arrange payment. The contract is formed when we confirm the order and accept payment, not when the form is submitted. We may decline an order, for example where the delivery address cannot be served or the details cannot be verified.

Payment

Payment is arranged on the confirmation call and made through the method agreed with you before dispatch. A GST invoice is issued for every order; if you need it in a business name, give the GSTIN on the call, since an invoice is not revised after it is issued.

Delivery

Products are delivered across India to the address confirmed on the call. The delivery time is given at confirmation. Risk in the product passes to you when it is delivered to that address. Check the outer pack on receipt and note any damage with the courier before accepting.

Cancellation

You may cancel an order at any time before it is dispatched, by replying on the confirmation call or writing to support@eronix.in with the reference number; anything paid is refunded in full to the source. After dispatch an order cannot be cancelled.

If a product arrives damaged or does not work

Tell us within 7 days of delivery at support@eronix.in with the order reference and photographs. A product that is damaged in transit or does not work on arrival is replaced with the same product, or refunded in full if a replacement is not available. A defect that appears later is handled under the Warranty.

Returns for other reasons

Products are sealed consumer electronics and are not returnable for change of mind once the pack is opened. An unopened product may be returned within 7 days of delivery; it is inspected on receipt and the price refunded to the source, less the return courier charge.

Consumers only

Orders on this site are for end use. Retailers and resellers buy through ERONIX's distribution channel and should write to support@eronix.in rather than order here.

Your statutory rights

Nothing in this policy limits your rights under the Consumer Protection Act, 2019, the Legal Metrology (Packaged Commodities) Rules, 2011, or other applicable law. Every pack states the MRP, the country of origin, the net quantity and the customer-care address required by those rules.

Contact

Manager Customer Care, Erobern Technology Solutions Pvt. Ltd., Salarpuria Symbiosis, Bannerghatta Road, Arekere, Bengaluru, Karnataka 560076 · support@eronix.in