Legal

Refund and Returns.

What happens when a product bought on eronix.in has a manufacturing defect.

Online ordering on eronix.in opens soon; these terms apply from that day.

Replacement for manufacturing defects

A product with a manufacturing defect is replaced if you report it within 7 days of delivery. ERONIX arranges the pickup from your address, and the unit returns to 207 M, Thakurpukur Road, Kolkata, West Bengal 700063. After that, the product's warranty applies (12 months; see the Warranty, /legal/warranty/).

What is not covered

• Physical damage and liquid damage.
• A missing or tampered serial number.
• Units not bought from eronix.in.

How to claim

Send one photograph of the product with its serial number legible, together with the tax invoice, to support@eronix.in or through the order page. A printed Activated Warranty Card stands in for the invoice.

Condition of the returned unit

The unit comes back complete, in its original box.

Refunds

A refund is made only where a replacement cannot be supplied. It goes to the original payment method within 7 working days of that finding. An order cancelled before dispatch is refunded in full to the original payment method.

Change of mind

Products are not returned for change of mind.

Your statutory rights

Nothing here limits your rights under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

Contact

Manager, Customer Care, Erobern Technology Solutions Pvt. Ltd., 207 M, Thakurpukur Road, Kolkata, West Bengal 700063 · support@eronix.in · +91 90380 72251

Grievance officer: Vikram, Grievance Manager, Erobern Technology Solutions Pvt. Ltd., 207 M, Thakurpukur Road, Kolkata, West Bengal 700063 · support@eronix.in · +91 90380 72251. Every complaint is acknowledged within 48 hours and resolved within one month of receipt.